Terms & Conditions

Terminology

We, us, ourselves = Bedford Rubbish Removal

You, your, yourself = The Client

This is not a legally binding contract, but an outline of our Terms & Conditions relating to the Rubbish Removal services that we provide, and you the client.

Terms & Conditions

1. The business name of (Bedford Rubbish Removal)
2. The services undertaken by (Bedford Rubbish Removal) are described by the term Rubbish Removal.
3. Rubbish Removal is used to describe the following services, any combination of which may be used during the job in question;
   1. Removal of all contents for disposal from the property and any other buildings or structures relating to the property.
   2. Disposal whenever possible will mean recycling items form the property, donating to charity at our discretion and agreement or staff reuse. There are, however, instances where recycling and charity donations are not possible as local facilities do not exist or because certain items cannot be recycled or donated to charity.
   3. The Rubbish Removal may involve some items being broken up if they are too large, bulky or heavy for removal from the property in one piece, or in instances where removal in one piece may risk causing injury to staff or property. We (Bedford Rubbish Removal) will always ask permission to break up any items for removal from the property and remove any debris left over from any item broken up where necessary and possible.
   4. Ownership of any items removed from the property transfers to we (Bedford Rubbish Removal) our company for disposal, charity donation, staff reuse or other means of recycling as we see fit. If we (Bedford Rubbish Removal) find any valuables in the property we will hand over the valuables at all times.
4. During any telephone calls/emails and other correspondence prior to the Rubbish Removal we (Bedford Rubbish Removal) will need the following information from you (The Client);
   1. The full address and postcode of the property requiring clearing and any contact details such as telephone number, email address etc.
   2. The size of the property, including the number of bedrooms and reception rooms.
   3. Details of any lofts, sheds, garages, or outbuildings to be cleared.
   4. Details of any items of furniture or contents from the property which are large, heavy or unusual or may be hazardous.
   5. Details of the type of Rubbish Removal which can be classified as the following; Standard Rubbish Removal, Cluttered Rubbish Removal, Verminous Rubbish Removal, Cluttered and Verminous Rubbish Removal, Commercial Property Clearance, Hoarders’ Rubbish Removal, Extreme Rubbish Removal, Squalor Rubbish Removal, Unattended Death or Undiscovered Death Rubbish Removal which are all services as described on our website and services we (Bedford Rubbish Removal) provide.
   6. Details of parking and access to the property, and any other restrictions which may prevent (Bedford Rubbish Removal) undertaking the Rubbish Removal in our normal manner.
5. Based on the information given in part (4) by you (The Client) a fee will be quoted for the Rubbish Removal. This fee will include the typical Rubbish Removal service, and any other specific add ons specifically discussed during the conversations and agreed with us (Bedford Rubbish Removal) by you (The Client). We reserve the right to charge an additional fee for the removal of any items that were not explained to us prior to the quotation or undertaking of the Rubbish Removal.
   1. It is down to you (The Client) to provide us (Bedford Rubbish Removal) with all of the necessary and relevant information pertaining to the Rubbish Removal before we (Bedford Rubbish Removal) “book” the Rubbish Removal into our system or diary or prior to/and during the actual commencement of the Rubbish Removal.
6. The Rubbish Removal fee will typically include up to 1 tonnes of waste removal and disposal from the property. We (Bedford Rubbish Removal) have found from experience that this weight covers the clearance of most average standard 2 bedroom properties. If it looks likely that there will be excess weight then we (Bedford Rubbish Removal) will endeavour to bring this to your (The Client) attention at the start of the Rubbish Removal, or as soon as it is recognisable.
7. If any of the information requested in part (4) concerning the Rubbish Removal is omitted, misrepresented or withheld then we (Bedford Rubbish Removal) reserve the right to charge an additional fee or fees. The fee quoted will be based mainly on the anticipated time to clear the property or items, the quantity and weight of items for removal and disposal and if any of the items are deemed hazardous to our staff or require specialist disposal. If any factor comes to light, not previously disclosed, which will increase the time taken to carry out the Rubbish Removal, or will increase weight/volume of items requiring removal then a fee will be charged to cover these costs. As before, we (Bedford Rubbish Removal) will endeavour to bring this to your (The Client) attention at the start of the Rubbish Removal or as soon as it is recognisable.
8. Unless specifically instructed otherwise, all items will be removed from the property and disposed of as part of the Rubbish Removal. Unless such items are described typically as fixtures and fittings (any item directly fitted to any wall).
9. Unless instructed otherwise, in a typical Rubbish Removal, we (Bedford Rubbish Removal) will leave the carpets and other fixtures and fittings. If you (The Client) require carpets to be uplifted or other fixtures and fittings, please agree this in the conversations/correspondence prior to the quotation and agreement of the Rubbish Removal or prior to the undertaking of the clearance. On occasion we (Bedford Rubbish Removal) may suggest uplifting carpets, underlay or other fixtures and fittings if they are in a particularly poor or dirty condition. We (Bedford Rubbish Removal) would do so on the belief that such removal will assist the sale/let of the property, or from previous experience that Housing Associations and Local Council Authorities will charge you (The Client) a fee for the uplift, removal and disposal of said carpets and other fixtures and fittings.
10. We (Bedford Rubbish Removal) may charge an additional fee towards the removal of additional fridges, freezers and chemical materials such as house-hold paint and oils due to restrictions regarding disposal of these items.
11. Rubbish Removal Jobs are not written/submitted into the diary or system until you (The Client) specifically confirms that Rubbish Removal is “booked”. At this point we (Bedford Rubbish Removal) will book in no other Rubbish Removal for the date in question, and we (Bedford Rubbish Removal) will not book in Rubbish Removals on adjoining days which would mean that we (Bedford Rubbish Removal) would not be able to undertake your (The Client) Rubbish Removal job as agreed between us (Bedford Rubbish Removal) and you (The Client).
12. We (Bedford Rubbish Removal) require 48 hours notice for any cancellation or postponement by you (The Client). There will be no charges applied for any cancellation or postponement given to us (Bedford Rubbish Removal) within the 48 hours period.
13. If you (The client) decide you (The Client) no longer want us (Bedford Rubbish Removal) to carry out the Rubbish Removal once we (Bedford Rubbish Removal) have arrived at the property you (The Client) will be charged half the price (50%) quoted to clear the property which will cover our (Bedford Rubbish Removal) staff wages and fuel costs. When we (Bedford Rubbish Removal) “book” your (The Client) Rubbish Removal into our (Bedford Rubbish Removal) diary or system we keep that date or dates free for you (The Client) that could otherwise be allocated or giving to another client.
14. If we (Bedford Rubbish Removal) cannot fulfil the appointment to clear your (The Client) property we will give you (The Client) 48 hours notice. If we cannot fulfil the appointment to clear your (The Client) property on the actual day of the Rubbish Removal we will inform you on the actual day. We (Bedford Rubbish Removal) will only ever cancel or postpone a Rubbish Removal due to severe weather, illness or injury to any of our (Bedford Rubbish Removal) staff or if our (Bedford Rubbish Removal) vehicle is broken down or inoperable.
15. We (Bedford Rubbish Removal) reserve the right to walk away from any Rubbish Removal “booked” at any point during the Rubbish Removal process if we (Bedford Rubbish Removal) deem the property unsafe, hazardous, reveals a conflict of interest or if you (The Client) become violent, abusive or someone we feel that we (Bedford Rubbish Removal) cannot work alongside to clear the property. We (Bedford Rubbish Removal) cannot be held liable for any Rubbish Removal not completed in full or part by ourselves (Bedford Rubbish Removal).
16. The Rubbish Removal fee is payable once the Rubbish Removal has been completed and is due from the date of the completion of the Rubbish Removal or within an agreed notice of days typically between 7-21 days as shown on all invoices. We (Bedford Rubbish Removal) require payment by either cash, cheque or direct payment in to our bank account.
17. Once payment has been received a full invoice will either be handed to you (The Client) in person, mailed directly to an address supplied by you (The Client) or via e-mail as again supplied by you (The Client). We (Bedford Rubbish Removal) will only supply one invoice. If you (The Client) require any additional invoices please submit your (The Client) request via e-mail to us (info@bedfordrubbishremoval.co.uk).
18. Once the Rubbish Removal has been completed we (Bedford Rubbish Removal) will hand you (The Client) in person, mailed directly to an address supplied by you (The Client) or via e-mail as again supplied by you (The Client) a full Waste Transfer Note. We (Bedford Rubbish Removal) will only supply one Waste Transfer Note. If you (The Client) require any additional Waste Transfer Notes please submit your (The Client) request via e-mail to us (Bedford Rubbish Removal).

Our (Bedford Rubbish Removal) Personal Guarantee To You (The Client)

1. We (Bedford Rubbish Removal) based on the information supplied by you (The Client) will give you (The Client) a full quote for the Rubbish Removal and any additional fees prior to the “booking” of the Rubbish Removal.
2. We (Bedford Rubbish Removal) guarantee the quote provided and any additional fees outlined will be the maximum you (The Client) will pay for the Rubbish Removal after the completion of the Rubbish Removal where all terms have been agreed.
3. We (Bedford Rubbish Removal) guarantee to send 2 or more of our (Bedford Rubbish Removal) staff to carry out the Rubbish Removal using one of our (Bedford Rubbish Removal) large Luton Box vans as described and advertised on our (Bedford Rubbish Removal) website and any other literature or promotional materials.
4. We (Bedford Rubbish Removal) guarantee our (Bedford Rubbish Removal) staff will be fully uniformed and equipped with the necessary tools, equipment and PPE to carry out the Rubbish Removal.
5. We (Bedford Rubbish Removal) guarantee to take away up to (but not exceeding more than unless otherwise discussed and agreed) 1 tonnes of house-hold items where described and instructed by you (The Client) to be recycled, donated to charity and disposed of in a legal and environmentally friendly way where possible.
6. We (Bedford Rubbish Removal) guarantee to keep you (The Client) informed at all times regarding every aspect of the Rubbish Removal process and costs.

Bedford Rubbish Removal reserve the right to amend or change these Terms & Conditions at any time.